WakalaPay
Crypto-to-Naira payments: making digital asset conversion clear, fast, and trustworthy
Product Designer (UI/UX)
Mobile App
2024
Overview
WakalaPay enables users to convert cryptocurrencies into Nigerian Naira and send funds directly to local bank accounts. The product simplifies a historically complex financial operation into a clear, trustworthy mobile experience.
Nigerians holding crypto face major friction when converting to local currency. Confusing multi-step flows, hidden fees, lack of trust indicators, and poor explanations of conversion rates create anxiety and abandonment.
- Users range from crypto-native to complete beginners
- Regulatory landscape requires transparent fee disclosure
- Conversion rates fluctuate in real-time
- Trust is the biggest barrier to adoption in Nigerian fintech
Audited competitor flows to identify common drop-off points. Conducted interviews with crypto holders to understand their conversion anxiety. Designed a step-by-step flow with real-time feedback at each stage to build confidence.
- Live conversion calculator on the home screen to reduce uncertainty
- Step-by-step conversion flow with clear fee breakdown at each stage
- Bank verification badge system to build trust before transactions
- Transaction history with receipt generation for record-keeping
Splash & Onboarding
Authentication & Setup
Wallet Connection
Dashboard & Add Bank
Conversion Flow
Reduced the conversion flow from eight steps to three taps. Fees and final amounts are shown before confirmation, so users can see exactly what they receive instead of discovering the cost after the fact.